At PLO Global BPO, we deliver best-in-class solutions that enable businesses to streamline operations, improve customer experience, and scale effectively. Our suite of services is designed around your needs — from end-to-end customer interactions to back-office support and industry-leading automation. Explore below how we can partner to deliver value at every touchpoint.
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We provide omnichannel customer support through voice, chat, email, and social media. Our contact centre teams are trained to deliver high levels of customer satisfaction, with processes in place for quality monitoring, escalation, and resolution.
From first-level troubleshooting to specialist assistance, our technical support services handle everything from hardware/software issues to network & infrastructure queries. We also offer remote assistance and onsite support where needed.
PLO Global BPO supports your non-core administrative functions so you can focus on your core business. Our back-office services include data entry, document processing, order fulfilment, billing & invoicing, records management, and more.
24/7 Answering Service
We ensure your business never misses a call—whether it’s after hours, during peak times, or on holidays. Our team handles overflow and off-hour calls so your customers can always rely on timely support and consistent communication. With our 24/7 answering service, you can maintain customer satisfaction, strengthen trust, and keep information flowing seamlessly.
Virtual Receptionist Service
Our virtual receptionist service offers flexible, reliable support tailored to your business needs. Whether it’s handling administrative tasks, managing functional operations, or providing concierge-level assistance, our trained agents ensure seamless service. Each receptionist goes through a rigorous vetting process, and we match talents specifically to your business type—so you get the right fit every time.
Multilingual Call Center Services
Break through language barriers and connect directly with customers in new markets. Our inbound calling operations cover 12 major languages, with the flexibility to recruit agents fluent in specific dialects or accents based on your business needs.
With a multilingual call center, your business can expand its reach, deliver seamless service, and engage a broader customer base—strengthening relationships and building trust across cultures.
Phone Answering Service
Ensure your business is always accessible with our cost-effective 24/7, year-round phone answering solutions. Whether you prefer a fully automated IVR system or a mix of live agents for a personal touch, we design campaigns that match your business needs. With us, every call is answered—anytime, every day of the year.
Customer Support Outsourcing
Scale your business with confidence by leveraging our customer support outsourcing solutions. We provide access to the latest call center technology, globally trained support specialists, and performance-driven KPI management aligned with your growth objectives. Our ISO-certified processes ensure consistent, high-quality customer interactions, giving your business the structure and reliability it needs to deliver exceptional service at every touchpoint.
Outsourced Technical Support
Enhance your IT operations with cost-effective outsourced technical support—delivering the expertise you need at a fraction of the usual cost. Our proprietary processes cover a full range of services, including:
Help Desk support (Tier 1 & Tier 2)
Pre-sales IT Help Desk
Service desk and business application support
Managed technology services
Advanced technical support (Tier 3)
With our team, you gain reliable, scalable IT support that ensures smooth operations and customer satisfaction.
We understand that every business is unique—and so should be its customer support. Our tailored onboarding process ensures a seamless transition, with fast and efficient implementation designed around your specific needs. By outsourcing your inbound calls to us, you’ll gain a partner committed to delivering a smooth setup and exceptional customer experiences from day one.
Our agents complete rigorous accent training before onboarding to ensure clear and effective communication. In addition, we provide ongoing training to keep them updated on your business, so they can represent your brand with accuracy and confidence.
At PLO Global BPO, we go beyond outsourcing — we become your growth partner. We understand the real challenges small and medium-sized businesses face, and we tailor solutions that are cost-efficient, scalable, and built for long-term success. Whether in technology, healthcare, or e-commerce or whatever your requirement is, our expert teams bring industry-specific knowledge that ensures your operations run seamlessly, compliantly, and strategically aligned with your business goals. With PLO Global BPO, you’re not just saving costs — you’re unlocking smarter, faster, and more sustainable growth.
We design our services specifically to the requirements of your business, providing the support needed to drive growth, enhance performance, and achieve sustainable success.
We handpick professionals with the expertise, commitment, and integrity needed to deliver quality results and performance, ensuring your business projects not just succeed, but thrive.
We work with you to define clear, measurable KPIs, enabling you to monitor performance, evaluate progress, and keep your business on the path to continuous improvement.
From dedicated teams to shared services, our adaptable pricing models are designed to match your needs, allowing you to scale efficiently while keeping costs under control.
We combine top-tier call center services with advanced AI capabilities to deliver faster, smarter, and more personalized customer experiences. Our AI tools handle routine tasks, enabling our agents to focus on complex, people-first interactions that build stronger customer relationships.
Discover our state-of-the-art facility and see how AI is redefining customer service excellence.
We handle every call with professionalism, empathy, and efficiency—ensuring your customers feel valued at every interaction. Whether you opt for our cost-effective pay-per-call service or our all-inclusive service packages, you’ll have access to a highly trained team that understands your brand and works as an extension of your business.
From answering inquiries and resolving issues to processing orders and providing technical support, our inbound services are designed to meet diverse customer needs while maintaining consistent quality. With round-the-clock availability, we help you build stronger relationships, improve satisfaction, and create memorable experiences that keep customers coming back—day and night.
Beyond customer service, we provide detailed reporting and analytics on call volume, resolution times, and satisfaction scores. This data-driven approach helps you identify trends, improve processes, and make informed decisions—ensuring your inbound call center is not just a support function, but a powerful tool for business growth.
Our friendly, professional virtual receptionists manage everything from routine administrative tasks to specialized business services—freeing your in-house team to focus on high-value work.
From handling incoming calls to identifying cross-selling opportunities, we deliver seamless, professional support that drives customer satisfaction and business success.
While you focus on growing your business and retaining customers with our expert support teams, we ensure your customers receive the attention, respect, and service they deserve.
From IT help desk support to pre-sales assistance, our skilled tech specialists are ready to keep your systems running smoothly. Perfect for businesses seeking dependable technical support.
Let us streamline your back-office operations so they run more efficiently than ever. From data entry and order processing to accounting and administrative support, our BPO solutions take care of the details that keep your business moving. We match you with the right talent to enhance productivity, reduce costs, and scale your operations—allowing you to focus on driving growth and achieving your business goals.
Our team is trained to integrate seamlessly with your workflows, using the tools and systems you already have in place or recommending improvements for better efficiency. Whether you need a small team for specific tasks or a full-scale operation to manage multiple processes, we can adapt to your needs without disrupting your business continuity.
With extensive experience across industries such as tech, healthcare, e-commerce, and professional services, we bring both technical know-how and industry-specific knowledge. This ensures your back-office functions not only meet operational requirements but also align with your compliance and quality standards.
Expand your operational capabilities without the overhead of in-house hiring.
Connect with professionals who fit your business needs and culture.
Streamlined processes that reduce errors and enhance turnaround times.
Free up your time and resources to concentrate on growth and strategy.
Your growth is our goal. We’re here to lift you.
PLO Global BPO helps facilities focus on the patients on hand by taking care of the other tasks that can be done remotely and by doing them at a high level. We have helped so many offices boosts their productivity and quality of service by specializing in these tasks. And with this stronghold, PLO Global BPO shall place even further up to where it belongs.