PLO Global An Artemis One company Services Offshore vs. U.S. Onboarding Book a call

Back-office teams for home health & hospice

Build your team. See your savings.

Choose the work you want handled and get an instant estimate. Trained staff and a written SLA, live in 2–4 weeks.

1 · What should your team handle?

2 · How many full-time staff?

Not sure? Start with one. We’ll size it on the call.

3 · Your estimate Updates live

You save73%vs. a U.S. hire

Per year, about$90kfor 2 full-time roles

Tasks covered2 selected

SLA tracksAuth turnaround, claim submission, clean-claim rate

IncludedAccount manager, QA, weekly report

Estimate compares PLO pricing with the California median wage for medical records specialists ($61,810/yr, BLS, May 2024), before U.S. benefits and payroll tax.

Every team comes with

Written SLA

Targets for each role agreed before go-live, measured weekly.

Dedicated account manager

One person who knows your agency, payers and team.

Weekly KPI report

Volume, turnaround and accuracy against your SLA, sent to the owner.

Backfill coverage

If someone leaves, we train the replacement. Your work doesn’t stop.

99%SLA compliance

98%Client satisfaction

98%Patient satisfaction

100+In-house employees

Explore the teams

Three ways to take work off your desk.

Client-facing support

Save 70%

Answer inbound referral and patient calls
Schedule start-of-care and follow-up visits
Complete intake and confirm eligibility
Make reminder and post-discharge calls

Back office

Save 73%

Submit and track prior authorizations
Prepare, submit and follow up on claims
Work denials and resubmissions
Maintain medical records and credentialing

Specialty clinical

Save 68%

Code diagnoses (ICD-10) for claims
Review visit notes and OASIS
Support nurse triage calls
Run chart QA before billing

Offshore team vs. U.S. in-house hire

In-house costs more, and the seat keeps emptying.

9 in 10revenue cycle leaders report double-digit turnover in patient access and billing roles

43%report turnover above 25% a year in those roles

$29.72/hrCalifornia median wage for a medical records specialist, before benefits

	PLO Global team	U.S. in-house hire
Cost	68–73% lower, all-in	Wage plus benefits, payroll tax and recruiting
Hiring & training	We recruit, train on your workflows, and backfill	You recruit, train and cover vacancies
Accountability	Written SLA, weekly KPI report, account manager	Managed by your team, usually without an SLA

Sources: Experian Health, “Short-Staffed for the Long Term,” survey of 200 revenue cycle executives, Oct 2023. U.S. Bureau of Labor Statistics, OEWS, May 2024.

Live in 2–4 weeks

Week 0

Discovery & proposal

We map your workflows, then send a scoped plan with SLA targets.

Week 1

Agreement & access

Contract and BAA signed. EMR, phone and payer access set up.

Week 2

Training

Your team learns your EMR, payers, scripts and escalation rules.

Week 3

Supervised start

Live work with 100% QA review and daily check-ins.

Week 4

Full go-live

SLA in effect and weekly KPI reports begin.

Let’s get started.

Your plan

TeamBack office

Staff2 full-time roles

TasksPrior authorizations, Claims submission

Estimated savings$90k / yr